ph love Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1. Introduction

ph love ("we," "us," or "our") operates the online gaming platform accessible at phlove.bio (the "Platform"). This Privacy Policy describes how ph love collects, uses, discloses, and safeguards the personal information of individuals who register accounts, make deposits, place bets, and otherwise interact with the Platform.

This policy is issued in compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. ph love is committed to respecting the privacy and protecting the personal data of all Filipino players, whether they are based in Metro Manila, Cebu, Davao, or any other part of the Philippines.

By creating a ph love account or using any part of the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Personal Data We Collect

ph love collects the following categories of personal data:

• Registration Data: Full name, date of birth, gender, nationality, residential address (including city and province in the Philippines), email address, and mobile number.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys ID), selfie photographs, and proof of address where required for Know Your Customer (KYC) compliance.
• Financial Data: Payment method details necessary to process deposits and withdrawals (e.g., GCash account reference, PayMaya account reference, bank account details for BPI, BDO, or Metrobank). ph love does not store full card numbers for Visa or Mastercard transactions.
• Transactional Data: Deposit and withdrawal history, bet history, game session records, bonus usage, and account balance history.
• Technical Data: IP address, device type, operating system, browser type and version, session timestamps, and referring URL.
• Communications Data: Records of your interactions with ph love customer support, including live chat transcripts and support ticket contents.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, and other responsible gaming tool configurations applied to your account.

3. How We Use Your Personal Data

ph love uses collected personal data for the following purposes:

• To create, verify, and maintain your ph love player account.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• To verify your identity and age (21+) in compliance with PAGCOR licensing requirements.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account alerts.
• To send you promotional communications and offers where you have consented to receive them.
• To operate and enforce our Responsible Gaming tools, including processing self-exclusion requests and deposit limit changes.
• To improve the Platform through analysis of aggregated, anonymized usage data.
• To comply with applicable Philippine laws and regulatory obligations.

4. Legal Basis for Processing

ph love processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our contractual obligations to you as a registered ph love player, including account management, payments, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering (AML) regulations and PAGCOR licensing requirements.
• Legitimate Interests: Processing necessary for ph love's legitimate interests in fraud prevention, platform security, and improving our services — provided such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain cookies, where your explicit consent has been obtained.

5. Sharing and Disclosure of Personal Data

ph love does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary and with appropriate data processing agreements in place:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and card processing partners — solely for the purpose of processing your financial transactions.
• Identity Verification Providers: KYC service providers that assist ph love in verifying player identity and age in compliance with PAGCOR requirements.
• Game Software Providers: Third-party game providers whose software powers games on the ph love Platform. These providers may receive anonymized session data necessary to operate their games.
• Regulatory Authorities: PAGCOR, the National Privacy Commission of the Philippines, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or regulatory demand.
• IT and Security Service Providers: Hosting, cybersecurity, and technical infrastructure providers that support Platform operations under strict confidentiality obligations.

ph love does not transfer your personal data outside the Philippines except where required by the above purposes and where appropriate data transfer safeguards are in place.

6. Cookies and Tracking Technologies

ph love uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function, including maintaining your login session and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data about how players use the Platform, helping ph love identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented. You may withdraw consent at any time.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing ph love.

7. Data Security

ph love implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph love servers.
• Encryption of sensitive data fields at rest in ph love databases.
• Role-based access controls limiting ph love employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to ph love systems.

While ph love employs industry-standard security practices, no online platform can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights, ph love will notify you and the National Privacy Commission of the Philippines within the timeframes required by law.

8. Data Retention

ph love retains personal data for the following periods:

• Active Account Data: Retained for the duration of your active ph love account relationship.
• Closed Account Data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and Philippine anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years for regulatory compliance purposes.
• Support Communications: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing Consent Records: Retained for the duration of the consent plus three (3) years thereafter to demonstrate compliance.

After applicable retention periods expire, ph love will securely delete or anonymize your personal data.

9. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph love:

• Right to Be Informed: The right to know how your personal data is being collected and processed — as described in this policy.
• Right of Access: The right to request a copy of the personal data ph love holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to ph love's legal retention obligations.
• Right to Object: The right to object to processing of your personal data for marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe ph love has not handled your personal data in compliance with the Data Privacy Act.

To exercise any of the above rights, contact ph love support at [email protected]. ph love will respond to verified requests within thirty (30) days.

10. Children's Privacy and Age Restrictions

The ph love Platform is strictly for adults aged 21 years and older. 21+ ph love does not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been registered by or on behalf of a person under 21, that account will be immediately closed, any balance forfeited, and all associated personal data securely deleted.

If you have reason to believe that a minor is using the ph love Platform, please contact us immediately at [email protected].

11. Third-Party Links

The ph love Platform may contain links to third-party websites or services (for example, payment provider portals). ph love is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with ph love.

12. Updates to This Privacy Policy

ph love may revise this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable Philippine law. Material changes will be notified to registered players via in-platform notification or email prior to the changes taking effect. The "Last updated" date at the top of this policy reflects the date of the most recent revision. Your continued use of the ph love Platform after any revision constitutes your acceptance of the updated policy.

13. Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or ph love's data handling practices, please contact our support team:

Email: [email protected]

For complaints that cannot be resolved through ph love support, you may lodge a complaint with the National Privacy Commission of the Philippines.